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Regulator-posted notice

Breach notice filed by Benefitfocus.com, Inc. (July 2019)

Organization named: Benefitfocus.com, Inc. Provisional: identity as filed, not yet matched to the directory
Type as the source lists it: Unauthorized Access/Disclosure

What the sources say

HHS OCR breach portal (HIPAA breaches affecting 500 or more individuals) Primary notice

Posted on the HHS Office for Civil Rights breach portal with a submission date of July 10, 2019.

Organization as reported
Benefitfocus.com, Inc., SC
Entity type as reported
Business Associate
Category as reported
Unauthorized Access/Disclosure
Location of information as reported
Paper/Films
Submission date
July 10, 2019
Observed by BreachRecords
2026-10-18 16:15 UTC (revision 13337, row:4476)
Archived copy
Held in the private archive (provenance)

The covered entity (CE), Benefitfocus.com, Inc., reported that a mail merge error caused letters with protected health information (PHI) to be sent to the wrong addresses. The PHI involved included names and insurance eligibility information. As a result, 827 individuals were affected. The CE sanctioned the employee responsible for the breach and implemented additional training to all staff members. In addition, the CE is in the process of automating the mailing process to mitigate human error. OCR provided the CE with technical assistance regarding the Breach Notification Rule and provided additional HIPAA training. BenefitFocus.com provided breach notification to HHS, affected individuals, and the media. OCR obtained assurances that the CE met its notification requirements and implemented the corrective actions noted above.

The source's own words, from the revision above.

Figures, per source

  • 827 individuals affected (total reported), according to the HHS Office for Civil Rights breach portal, source date July 10, 2019, revision observed 2026-10-18.

Each figure is one source's figure with the basis that source gave. Figures from different sources are shown side by side and are not added, averaged or chosen between.

Timeline

Source dates are the dates the sources give. Observation dates are when BreachRecords recorded each revision.

  • Submission date (HHS Office for Civil Rights breach portal)
  • Observed by BreachRecords (revision 13337)
  • Approved by a reviewer

Organizations linked by a reviewer

  • Benefitfocus.com, Inc. Named as a service provider Provisional: identity as filed, not yet matched to the directory Linked 2026-10-19, method provisional.

Archived evidence

  • 3dbc27dd5742e041cc1e7fe18cc669e2901fbd3b86b7007ed27948ff4d406e1f
    text/csv, 5,530,996 bytes, retrieved from HHS Office for Civil Rights breach portal, 2026-10-18 16:15 UTC. Archived privately · Provenance · Source page

Records reflect source filings as of the dates shown. BreachRecords is not a regulator.

Request a correction

A record that disagrees with its source, names the wrong organization or duplicates another is corrected after review. This form is about Breach notice filed by Benefitfocus.com, Inc. (July 2019). We acknowledge every request within two business days. We reply by email.

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