HHS OCR breach portal (HIPAA breaches affecting 500 or more individuals) Primary notice
Posted on the HHS Office for Civil Rights breach portal with a submission date of July 10, 2021.
- Organization as reported
- CSI Financial Services, LLC dba ClearBalance, CA
- Entity type as reported
- Business Associate
- Category as reported
Hacking/IT Incident
- Location of information as reported
- Submission date
- July 10, 2021
- Observed by BreachRecords
- 2026-10-18 16:15 UTC (revision 12019, row:3158)
- Archived copy
- Held in the private archive (provenance)
The business associate (BA), CSI Financial Services, dba ClearBalance, reported that employees were the victims of an email phishing scheme that affected the electronic protected health information (ePHI) of 3,191 individuals. The ePHI involved included names, addresses, drivers’ license numbers, Social Security numbers, diagnoses, and financial information. The BA notified HHS, affected individuals, the media, and provided substitute notice. In response to the breach, the BA implemented email security controls and revised its policies and procedures to better protect its ePHI. During the investigation, OCR provided the BA with technical assistance regarding its security management process.