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Regulator-posted notice

Breach notice filed by Humana Inc (November 2017)

Organization named: Humana Inc. Provisional: identity as filed, not yet matched to the directory
Type as the source lists it: Unauthorized Access/Disclosure

What the sources say

HHS OCR breach portal (HIPAA breaches affecting 500 or more individuals) Primary notice

Posted on the HHS Office for Civil Rights breach portal with a submission date of Nov. 21, 2017.

Organization as reported
Humana Inc, KY
Entity type as reported
Health Plan
Category as reported
Unauthorized Access/Disclosure
Location of information as reported
Network Server
Submission date
Nov. 21, 2017
Observed by BreachRecords
2026-10-18 16:15 UTC (revision 13997, row:5136)
Archived copy
Held in the private archive (provenance)

On August 31, 2017, the covered entity (CE), Humana, Inc., discovered that its business associate (BA), Real Time Health Quotes, mistakenly exposed the electronic protected health information (ePHI) of 5,764 individuals stored through a cloud service provider. The types of PHI involved in the breach included names, birthdates, addresses, driver’s license numbers, social security numbers, financial information, and medical information. In response to the breach, the CE and BA investigated the cause and found a misconfiguration in the BA's data backup process. The BA ensured the problem was remedied on September 1, 2017, and updated its policies and technical safeguards to prevent similar problems in the future. The CE provided breach notification to HHS. The BA provided breach notification to individuals and media outlets on November 17, 2017. The delay in sending notification was attributed to the time it took to sort through the exposed information. The content of the notification letters comply with HIPAA requirements. OCR obtained documented assurances that the CE and BA implemented the voluntary corrective actions listed above.

The source's own words, from the revision above.

Figures, per source

  • 5,764 individuals affected (total reported), according to the HHS Office for Civil Rights breach portal, source date Nov. 21, 2017, revision observed 2026-10-18.

Each figure is one source's figure with the basis that source gave. Figures from different sources are shown side by side and are not added, averaged or chosen between.

Timeline

Source dates are the dates the sources give. Observation dates are when BreachRecords recorded each revision.

  • Submission date (HHS Office for Civil Rights breach portal)
  • Observed by BreachRecords (revision 13997)
  • Approved by a reviewer

Organizations linked by a reviewer

  • Humana Inc. Named as the covered entity Provisional: identity as filed, not yet matched to the directory Linked 2026-10-19, method provisional.

Archived evidence

  • 3dbc27dd5742e041cc1e7fe18cc669e2901fbd3b86b7007ed27948ff4d406e1f
    text/csv, 5,530,996 bytes, retrieved from HHS Office for Civil Rights breach portal, 2026-10-18 16:15 UTC. Archived privately · Provenance · Source page

Records reflect source filings as of the dates shown. BreachRecords is not a regulator.

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