HHS OCR breach portal (HIPAA breaches affecting 500 or more individuals) Primary notice
Posted on the HHS Office for Civil Rights breach portal with a submission date of Jan. 8, 2010.
- Organization as reported
- Service Benefits Plan Administrative Services Corp, DC
- Entity type as reported
- Business Associate
- Category as reported
Theft
- Location of information as reported
- Paper/Films
- Submission date
- Jan. 8, 2010
- Observed by BreachRecords
- 2026-10-18 16:15 UTC (revision 16113, row:7252)
- Archived copy
- Held in the private archive (provenance)
The covered entity's (CE) business associate (BA) incorrectly updated contract holders' addresses and mailed protected health information (PHI) to the wrong address of approximately 3,400 individuals. The PHI involved included demographic information, explanations of benefits, clinical information, and diagnoses. The breach incident involved a BA and occurred prior to the September 23, 2013, compliance date. Upon discovery of the breach, the CE obtained assurances that the BA took steps to enforce the requirements of the BA agreement. Specifically, the BA updated its processes and created an incident tracking report. In addition, a contract was executed for a new vendor to handle mail address verification. Following OCR's investigation, the BA improved its code review process to catch the system error that caused this incident and instituted a manual quality review process. OCR verified that the CE had a proper BA agreement in place that restricted the BA's use and disclosure of PHI and required the BA to safeguard all PHI. \ \